Child Friendly External Privacy Policy

Who we are and what we do

Who we are

We are Shine Wraparound Care. We look after children and provide childcare services.

What we do

We help look after children and provide childcare services to children and their families. Sometimes we need to collect information about you to help us look after you, provide our services and keep you safe. We take your information seriously and work hard to keep it safe.

Who looks after your information?

We are responsible for looking after the information we have about you.

This means we decide:

- what information we need;
- why we need it; and
- who needs to see it.

If you have questions about your information, you can talk to a parent, carer or another trusted adult, or ask someone at Shine Wraparound.

Purpose of This Privacy Notice

This notice explains what information we collect about you, why we need it and what we do with it.

It also explains how we look after your information and what you can do if you have questions or are worried about how we use it.

You can talk to a parent, carer or another trusted adult if you have any questions about your information. You can also ask someone at Shine for help.

Who This Privacy Notice Applies To

This Privacy Notice applies to you if:

1. you visit our website or one of our childcare settings;
2. you use our website or online services; or
3. you receive childcare or other services from us.

It may also apply if we have information about you because you are a parent, carer or another person who helps to look after a child who uses our services.

This notice is mainly for children who use our services. We also give parents, carers and other adults information about how we use personal information

What Personal Data Is

Personal data means information about you. It is information that can tell someone who you are.

For example, this could be your name, your birthday, where you live, a photo of you, or information about the computer, tablet or phone you use.

Some information is more sensitive than others. This could be information about your health, your allergies, your religion, or things we need to know to help keep you safe. We take extra care with this type of information.

Personal Data We Collect

We only collect information we need to help look after you, keep you safe, and run our childcare services.

who you are, like your name, birthday and age;
how to contact your parent, carer or another trusted grown-up;
who looks after you, such as your parents, carers or guardians;
when you come to Shine Wraparound and what childcare you use;
things that help us care for you, like allergies, food needs, health information or extra support you may need;
information that helps keep you safe, including safeguarding or welfare information;
payment and booking information, which is usually about your parent or carer;
things you or your grown-up tell us, such as questions, feedback or complaints;
information about using our website or online services, such as settings, cookies, device information or pages visited; and
photos, videos or CCTV images, if we use them to help keep people safe or if your parent or carer has agreed.

How we collect your personal data

We get most of your information from you, your parent or carer, or another grown-up who looks after you.

For example, you might give us information when:

- you talk to us;
- you come to one of our settings;
- your parent or carer talks to us about you;
- you use our website or online services; or
- you fill in a form or give us information about yourself.

Sometimes, we may need to get information about you from other people or organisations. This could include:

- your parent, carer or another grown-up who looks after you;
- your school or nursery;
- doctors, nurses or other people who help to look after you;
- your local council; or
- other people who help us to look after you and keep you safe.

We only collect information when we need it to help us look after you, provide our services, or keep you safe.

We will always try to make sure your information is kept safe and only shared with people who need to see it.

Why We Use Your Information

We use your information to help look after you, provide our services and keep you safe.

We only use your information when we are allowed to by law. The table below explains:

- why we use your information;
- what we use it for; and
- how long we keep it.

We will always try to keep your information safe and will not keep it for longer than we need to.

Why we use your information	What this means
Make sure our website works properly and is safe	We use some information to help keep our website working properly and to help keep it safe.
Remember things you choose on our website	If you choose things like your language or other settings, we may remember them so you don't have to choose them again.
Understand how people use our website and make it better	We may use information to see which parts of our website people use and to help us improve it.
Show you adverts that may be more interesting to you	If you agree, we may use information about how you use our website to help show you adverts that are more relevant to you.
Let you use social media features	If you choose to use social media features on our website, we may use some information to make these features work.
Help keep people and our buildings safe using CCTV	We may use CCTV cameras at some of our buildings to help keep children, families, staff and visitors safe.

Sharing your Personal Data

Sometimes we need to share your information with people who help us look after you and run our services.

Who we may share information with

This could include people who help us with childcare, keeping children safe, our website, messages, bookings, payments, feedback, or records. We may also share information if the law says we must.

How they must look after it

People or companies who help us must keep your information safe. They must only use it for the reason we have said, and they must not use it for their own reasons.

International Transfers

Sometimes your information may be looked after by trusted organisations outside the UK.

If this happens, we take steps to make sure your information is still protected and looked after carefully.

we only share it where there are proper safety rules in place;
we use agreements that tell organisations how to protect your information; and
we check that your information is handled safely.

How long we keep your data

We only keep your information for as long as we need it.

How long we keep it depends on what the information is and why we need it. Sometimes the law tells us to keep information for a certain amount of time.

When we do not need your information anymore, we will delete it or keep it in a way that no longer identifies you.

Automated Decision-making

We do not let a computer make important decisions about you by itself.

If this changes, we will explain what the decision is, how it works, and what it could mean for you.

Your rights

You have rights about your information. These rights help you know what happens to it and ask questions about it.

Right to be informed
- You can know what information we have about you and why we use it.
Right of access (commonly known as a “Subject Access Request”)
- You can ask to see a copy of the information we have about you.
Right to rectification
- You can ask us to fix information if it is wrong or missing.
Right to erasure (commonly known as the right to be forgotten)
- You can ask us to delete information about you in some situations.
Right to object to processing
- You can tell us if you do not want us to use your information in some ways.
Right to restrict processing
- You can ask us to stop using your information for a while in some situations.
Right to portability
- You can ask us to send your information to someone else in some situations.
Automated decision-making.
- You can ask questions if a computer is used to make an important decision about you.
Right to withdraw consent
- If you or your grown-up said “yes” to us using your information for something, you can ask to change your mind later.

How to use your rights

If you want to use any of these rights, you can ask a parent, carer or another trusted adult to help you contact us.

We may need to check who is asking before we can help. We will try to reply as soon as we can.

Complaints

If you are worried or unhappy about how we use your information, please tell us. You can ask a parent, carer or another trusted adult to help you.

We will listen and try to help. If you are still unhappy, your grown-up can contact the Information Commissioner’s Office, which helps protect people’s information rights in the UK.

Contact us | ICO or by telephone on 0303 123 1113
For supervisory authorities in other countries within the EU see the link below:
https://edpb.europa.eu/about-edpb/about-edpb/members_en