Last Updated

25/08/2026

Who we are and what we do

Who we are

We are Shine Wraparound (“us”, “we”, “our”). We are a limited company registered in England and Wales under registration number 00972265 and we have our registered office at Shine Sports Ground, Lime Trees Rd, Bristol BS6 7XW. We are registered with the UK supervisory authority, Information Commission (“IC”) in relation to our processing of Personal Data under registration reference ZA452322.

What we do

We provide childcare services to children and their families, including parents and carers seeking childcare and related support. We are committed to protecting the privacy and security of the Personal Data we process about you.

Controller

Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.

Purpose of This Privacy Notice

The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions or you wish to make a complaint, you can contact us using the information provided below under the ‘How to contact us and our Data Protection Officer’ section.

Who This Privacy Notice Applies To

This privacy notice applies to you if:

1. 1. You visit our website or our premises;
   2. You sign up to receive newsletters and/or other promotional communications from us; or
   3. You make an enquiry about any of our childcare services, request information from us, or otherwise contact us in relation to our services.

This privacy notice may also apply to parents, carers and other individuals whose Personal Data we process in connection with the provision, administration and management of our childcare services.

What Personal Data Is

‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.

‘Special Category Personal Data’ is more sensitive Personal Data and includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying someone, data concerning physical or mental health or data concerning someone’s sex life or sexual orientation.

Personal Data We Collect

We collect the following types of Personal Data:

• Personal details such as your name, date of birth, the name and age of your child or children, relationship to the child, and other information you provide to us in connection with our childcare services.
• Contact information such as your personal email address, telephone and mobile phone numbers, postal address and emergency contact details.
• Family and household information such as information about parents, carers, guardians and other individuals with parental responsibility, and information about your relationship to the child receiving our services.
• Child-related information such as your child's name, date of birth, age, attendance information and information relevant to providing and administering our childcare services.
• Account and authentication information such as login details, account identifiers and information used to access any online systems or services we provide.
• Technical information such as your Internet Protocol (IP) address, cookie identifiers, browser information, device information and other identifiers assigned to your computer or internet-connected device.
• Online activity information such as pages viewed, browsing activity and interactions with our website and online services.
• Preferences and settings information such as your communication preferences, childcare preferences, dietary or other relevant preferences, and marketing preferences.
• Location information such as your approximate location where this is collected through our website or other services.
• Financial information such as payment details, billing information, childcare payment records and information relating to funding or financial support, where applicable.
• Service and contractual information such as details of childcare arrangements, bookings, attendance, agreements, funding arrangements and other information relating to the provision of our services.
• Feedback and performance information such as feedback you provide about our services, complaints, reviews and other information relating to your experience of our childcare services.
• Special category information, where necessary to provide and safeguard our childcare services, such as information about a child's health, medical conditions, allergies, dietary requirements, disabilities, special educational needs or other information relevant to their care and wellbeing.
• Safeguarding and welfare information, where necessary, including information relevant to the protection, safety and welfare of children in our care.

How we collect your personal data

We collect most of the Personal Data directly from you, for example when you contact us in person, by telephone, text message or email, or when you use our website or online services.

However, we may also collect Personal Data about you or your child from other people and organisations where this is necessary to provide and manage our childcare services. This may include:

• • parents, carers, guardians and other individuals with parental responsibility;
  • schools, nurseries, local authorities, healthcare professionals and other organisations involved in supporting the children in our care, where appropriate and lawful;
  • individuals or organisations to whom you have provided consent to share your Personal Data with us;
  • publicly available sources, including social media platforms and other publicly accessible websites; and
  • other organisations or professionals where this is necessary for the provision, administration or safeguarding of our childcare services, or where we are legally permitted or required to obtain the information.

Where we collect Personal Data from other people or organisations, we will only use it where we have a lawful basis to do so and in accordance with applicable data protection requirements.

Purposes, lawful bases and retention periods

We will only use your Personal Data when the law allows. We may collect and use the following types of personal data about you for the purposes explained below.

For more information on the cookies we use and the reasons why, you can view our cookie notice here.

Sharing your Personal Data

Your Personal Data may be disclosed internally to relevant departments and individuals, including those involved in childcare provision, administration, safeguarding, management, recruitment, marketing, finance and other operational activities. We only share the Personal Data that is necessary for the relevant purpose.

Third parties with whom we might share your Personal Data

We may share your Personal Data with third parties where required by law, necessary to provide our services, or where we have a legitimate interest in doing so. This may include service providers supporting our sales and marketing activities, communications, website hosting and security, analytics, customer relationship management, advertising, customer feedback and social media We may share your Personal Data with third parties where required by law, necessary to provide and manage our childcare services, necessary to protect the health, safety or welfare of children, or where we have a legitimate interest in doing so.

This may include schools, nurseries, local authorities, healthcare professionals, regulators, safeguarding organisations, professional advisers and other organisations involved in supporting children and families.

We may also share your Personal Data with service providers that support our website, IT systems, communications, administration, payment processing, security and other business operations

We may share Personal Data with law enforcement authorities, courts or other relevant organisations where this is necessary to comply with a legal or regulatory obligation, protect someone's vital interests, safeguard a child, or establish or defend our legal rights.

Obligations on third parties with whom we share your Personal Data

Our third-party service providers are required to take appropriate security measures to protect your Personal Data. Where we appoint a third party to process Personal Data on our behalf, we only permit them to process your Personal Data for specified purposes and in accordance with our instructions, and do not permit them to use it for their own purposes.

Where another organisation is acting as an independent data controller, it will be responsible for determining how it processes Personal Data in accordance with its own legal obligations.

International Transfers

Your Personal Data may be processed outside of the UK. This is because the organisations we use to provide our service to you are based outside the UK.

We have taken appropriate steps to ensure that when your Personal Data is processed in a country outside the UK, it does not have a materially lower level of protection than that guaranteed in the UK. We do this by ensuring that:

• Your Personal Data is only processed in a country which the Secretary of State has confirmed has an adequate level of protection (an adequacy regulation), or
• We enter into an International Data Transfer Agreement (“IDTA”) with the receiving organisation and adopt supplementary measures, where necessary. (A copy of the IDTA can be found here https://ico.org.uk/media2/migrated/4019538/international-data-transfer-agreement.pdf; or
• When transferring your Personal Data to America, we may rely on the UK-US Data Bridge, where appropriate.

How long we keep your data

We only retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including meeting any legal, regulatory, accounting or reporting requirements.

The length of time we retain your personal information will depend on the nature of the information, the purpose for which it was collected and our legal obligations. Retention periods may vary depending on the type of information and your interactions with our website and services.

For further information about the retention periods that apply to your personal information, please contact us using the details provided in the "How to Contact Us" section.

Automated Decision-making

We do not make any decisions about you based solely on automated decisions.

Your rights

You have certain rights in relation to the processing of your Personal Data, including to:

• Right to be informed
  • You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.
• Right of access (commonly known as a “Subject Access Request”)
  • You have the right to receive a copy of the Personal Data we hold about you.
• Right to rectification
  • You have the right to have any incomplete or inaccurate information we hold about you corrected.
• Right to erasure (commonly known as the right to be forgotten)
  • You have the right to ask us to delete your Personal Data.
• Right to object to processing
  • You have the right to object to us processingyour Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.
• Right to restrict processing
  • You have the right to restrict our use of your Personal Data. This means you can ask us to suspend the processing of your Personal Data, in certain circumstances, such as where you contest the accuracy of the Personal Data.
• Right to portability
  • You have the right to ask us to transfer your Personal Data to another party.
• Automated decision-making.
  • You have the right not to be subject to a decision based solely on automated processing which will significantly affect you.
• Right to withdraw consent
  • If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.

How to exercise your rights

You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.

Complaints

If you are unhappy with how Shine Wraparound handles your personal data, you have the right to complain. We will acknowledge receipt of your complaint within 30 days, investigate the matter without undue delay, and keep you informed of the progress and outcome. If you wish to complain please use the contact details given below under “How to Contact Us”.

We will do our best to resolve the matter to your satisfaction. If you are not satisfied with the outcome of your complaint, you can complain with the relevant supervisory authority. The supervisory authority in the UK is the Information Commission who can be contacted online at:

• Contact us | ICO or by telephone on 0303 123 1113
• For supervisory authorities in other countries within the EU see the link below:
• https://edpb.europa.eu/about-edpb/about-edpb/members_en

How To Contact Us

For further information regarding your personal data or about Shine Wraparound’s approach to data protection in general please contact our Data Protection Officer at:

Shine Sports Ground,

Lime Trees Rd,

Bristol

BS6 7XW

(e) [email protected]

(t) 0117 403 3033

Changes to this privacy notice

We may update this privacy notice from time to time in response to changes in applicable laws and regulations and our processing practices. When changes are made, we will update the effective date at the top of this page.