What are your Policies and Procedures?

Shine have 4 robust documents that encompass Safeguarding. 

  1. Shine’s Safeguarding Policies and Procedures have been written in accordance with Bristol Safeguarding Children’s Board. 
  2. Shine's Policies and Procedures, which includes behaviour management.
  3. Shine’s Staff Handbook.
  4. Shine’s Health and Safety Policy

If you would like any information contained within these documents please contact Bryonee – [email protected]

How does Shine deal with Safeguarding?

Safeguarding is at the centre of everything we do.  John Colley is our Designated Safeguarding Lead, with 4 Deputy Designated Safeguarding Leads, all of whom are trained to DSL standard.  Should you have any safeguarding concerns regarding a child or a member of shine staff, please contact John on 01174 033033 or [email protected]. If John isn't available for any reason you will be pass on to a Deputy.

Are Shine staff qualified, DBS checked and insured?

As one of the leading sports coaching providers in the region, Shine recognise the importance of ensuring all staff are DBS checked, properly insured and hold appropriate coaching qualifications. Relevant documentation is available on request.

Is Shine Ofsted registered?

Yes, Shine's Ofsted registration number is EY561377

Do Shine accept childcare vouchers?

Yes, good news Shine accepts childcare vouchers. Our details are: 

Company Name: Shine Wraparound Care Limited 

Company Address: c/o Shine Community Sports Hall, Brecon Road, Bristol BS9 4DT

Ofsted Registration Number: EY561377

When you contact your voucher provider, please refer to the details above,  even if the location of the activity you have booked is different than our HQ.  If you require any advice please call our Childcare Voucher Helpline on 0117 4033 033 (Monday to Friday 09:00-16:00) or email [email protected]

Here is a list of the providers Shine is currently registered with and the relevant reference/account numbers:-

  • Apple Childcare Vouchers
  • Bristol City Council (electronic payment only please - no paper vouchers, contact [email protected]).
  • Bath & North East Somerset Council (electronic payment only please)
  • Busy Bees - refer to Ofsted number EY487213
  • Care4: 74703599
  • Childcare Account
  • Childcare Grant Service
  • Computershare: 0021955615
  • Co-operative Flexible Benefits: 85110979
  • Edenred: P20980343
  • Enjoy Benefits:
  • Faircare:
  • Fideliti Childcare: SHI074C or refer to Ofsted number EY487213
  • Kiddivouchers - refer to Ofsted number EY561377
  • PES
  • Rascals
  • RG Childcare: 91816199198
  • South Gloucestershire Council  (electronic payment only please - no paper vouchers)
  • Sodexo: 839823 (plus the postcode of BS9 4DT)
  • Tax Free Childcare Scheme (please search BS9 4DT for location - shows Sports Hall....)

Additional Information

  • Please note you can only use your vouchers for your own children 
  • We only accept e-vouchers (no paper vouchers, thank you). 
  • If your childcare voucher provider is NOT on the list above then please contact us and we will liaise with your provider in order to be able to accept them.

My child has a serious medical condition or allergy. What should I do to alert the staff?

It is the responsibility of parents/carers to pass on any important information regarding specific treatment, medication or handling of any medical condition.  There is an option on the medical information section to tick if you would like a manager to contact you prior to the booking to discuss your child's needs.  Medication and a detailed care plan must be provided prior to attendance.  If sufficient information or medication is not in place, Shine reserves the right to refuse attendance, for the safety of the child in question.

What is the age range at which children can attend?

The majority of Shine activities are set for children of primary age. The specific age range for each different Shine activity varies can be found on the individual activity pages.  Whilst the standard age range for the activities range between reception to year 9 there maybe occasions when children aged 4 and starting school in September can join our summer holiday club. Shine also offer a range of specialist holiday activities for children from 11+. Details are on the website.   

What are the signing in and out procedures?

By completing an online booking with Shine your child's name will automatically appear on the official register for the activity you have chosen. On arrival Shine staff will register your child's arrival and ensure everything is in order.  The attendance register will be cross checked on regular occasions during longer activity days such as holiday clubs. At the end of each activity a parent/carer is required to sign their child out before they are able to leave. 

If your child is of an appropriate age to leave the premises unsupervised you must inform us in writing. We will NOT allow a child to leave without this consent. 

Please note it is very important that, if you have arranged for your child to be collected by a third party (perhaps a friend or grandparent) you must inform a Shine member of staff on arrival in the morning or by email before the event. It is also important that the person collecting the child is aware of the sign out procedures so please ensure they are fully informed.

Will sporting equipment be provided?

Yes, sports equipment for the sessions are provided by Shine in all its activities. The equipment is checked for quality and safety reasons on a regular basis.  However, please note that personal sports gear and protective kit - such as a cricket box, football boots or shin pads - are not provided.

Do I really need to book my child online or can we just turn up?

For safeguarding reasons we require that all children are booked in using our online booking system.  If you experience difficulty booking in, we ask that parents contact us for support on [email protected]

Children who are not booked onto their sports or after school clubs by 12.00 on the day means they will not appear on our register and therefore be walked back to the school office and not able to take part due to staff ratios and available spaces.

If you require a late booking (made after 8am for Holiday Clubs or after 12 midday during term time) please call on 01174 033 033 or email us at [email protected] and we will do our best to accommodate your child in their preference of available activities. 

We allow walk ins for Adult Fitness and Tots sessions at a £1.00 additional charge.

What clothing and footwear should my child wear?

It is the customers responsibility to ensure that their child is provided with appropriate clothing and footwear for their selected activity. Advice on any specific kit will appear on the activity page during the booking process. It is advised the children arrive fully dressed for their planned activity, such as wellie boots when attending an outdoor adventure session in wet conditions. Children must bring their own shin pads and a protective box when playing football and 'hard ball' cricket respectively. Failure to do may mean they cannot participate in the session.

What happens to the personal information we supply to Shine when making an online booking?

All information provided to us by customers, such as medical information and contact details, are retained for internal company use only. We NEVER pass any information on to third parties or disclose any information to any other person. Customers can edit their marketing preferences by accessing their MyAccount section at anytime.  

All card payment details are sent directly to Shine's online payment merchant Stripe. We never see any of this information. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

Do you accept children who are 4 years old into Holiday Club?

Children MUST have started into Reception at school in order to come to any Shine Holiday Clubs.  We recommend Mini-Sports or Shine Creative as the most suitable activity options for 4 year old who are in Reception.  We reserve the right to ask for them to be collected should they not cope well, but this is rare. To discuss the matter further please email i[email protected] .

Can't find what you're looking for?

Please contact us with any questions